(You are agreeing to the below terms & conditions before proceeding to make any purchases through this website)
For the RAIDA Authentication Service Charge, stack files will be sent to each buyer on email and the format will be as below.
Stack file Format: <Denomination>.CloudCoins.<EmailID><Order#>.stack
Where: <Denominations> will be the total stack file of 250s - RAIDA Authentication Service Charge
<EmailID> This will be your email ID used while checkout process and the stack file will be sent to this email ID. (Some people use a different email in their PayPal account)
<Order#> This will be your Unique transaction/order number for your stack file purchase for RAIDA Authentication Service Charge [e.g. R123456789]
1. In case there is any issue with the stack file sent to you
First step would be to send the proof screenshot of the application used for RAIDA authentication which should display the serial numbers in the stack files as counterfeit.
The issue should be reported within 3 days of purchase of the stack file.
2. In case, there is any doubt in the process of importing stack file for RAIDA authentication,
First step is to understand if you had followed the email instructions strictly.
Secondly, getting into a Skype call or a remote session to understand the issue being faced.
If the Issue was genuine the refund will be initiated or a new stack file will be given to you and you have to send back the old stack file without fail (Choice will be based on mutual agreement)
If there was no issue, but after importing the stack file successfully within 3 days of purchase, if the refund request is raised, the refund request will be escalated to PayPal review for fraudulent reporting attempt.
In both the cases, if there is a refund request made after 3 days of purchase date, refund will not be entertained and all communications will be in English language only
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